Design of a Platform to support elderly museum volunteers

This project is Fermin’s Interaction Design thesis project. Its purpose is to gather recommendations to adapt Participatory Design (PD) activities and UIs to elderly users, through the involvement of an association of elderly museum volunteers. The outcome is the result of a PD process that included forms, interviews, cultural probes, and workshops where the volunteers and designer collaborated tightly to explore volunteers’ needs and find solutions to address them. This process led to the design of a Platform that empowers volunteers’ work and recognizes its value. The Platform includes sections managed by the volunteers to archive information about the museum pieces, share organized activities, and receive feedback from visitors to improve their work.

UX research, UI research, UX/UI design

Need to design for the elderly

As society embraces digitalization, the needs and challenges faced by certain groups are often overlooked. This trend, driven primarily by younger generations, is impacting the lives of the elderly. It is crucial to recognize and address their specific requirements.

The solution

This project foundation is the Participatory Design (PD) methodology. It studied how this methodology’s activities can be adapted for elderly collaborators, as well as how to design elderly-friendly UIs. To extract insights about this matter, a collaboration with elderly museum volunteers is carried out to design a Platform to support their work. The resulting Platform comprises various sections to address the volunteers’ specific needs: A) News, B) Visitor’s feedback, and C) Archive. Due to time constraints, only the Archive section was prototyped and subjected to user testing.

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